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FAQs
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1. What is the Shift program?

Shift is a “one-stop-shop” for alternative transportation resources and up-to-date/real-time construction information for major construction projects in the Golden Triangle area over the next five years. The Shift program, formed by the San Diego Association of Governments, is designed to minimize construction impacts to residents, businesses and commuters by providing information and resources to limit disruption, confusion and potential traffic challenges, as well as offer alternative transportation solutions. Additionally, the program will serve as a unique hub for coordination and communication between the construction teams involved with each major project.

2. What part of San Diego does the Shift program serve?

Shift provides transportation resources and information about major public and private construction projects planned or under construction in the University City/UCSD/La Jolla area, referred to as the Golden Triangle. To view a map of the project area click here.

3. Why the Golden Triangle?

Over the next five years, there are nearly 50 major public and private construction projects either planned or under construction in the Golden Triangle area. The variety of projects include high-profile transportation infrastructure, a new trolley line, high-rise apartment complexes, university facilities, medical buildings, city underground utility work and numerous private developments.
As the Golden Triangle embarks on this period of tremendous growth, SANDAG understood that designing a program to communicate information and offer alternative transportation solutions to residents, businesses and commuters was essential to minimizing disruption, confusion and potential traffic challenges.

4. Does the Shift program cover work outside of the Golden Triangle area?

Currently, the Shift program does not monitor construction projects outside of the identified project area (To view the project area, click the Golden Triangle Project area box on the Construction Map page). Alternative transportation resources are available throughout the San Diego region, but the focus of the resources available through Shift will be for those who live, work and commute through the Golden Triangle area. The Shift program will also monitor major transportation activities that impact access to the Golden Triangle.

5. What kind of information will I be able to use from Shift?

The Shift program will provide up-to-date, real-time information about potential travel impacts like traffic, noise, rerouting and road closures related to construction in the Golden Triangle area. This information will be available through email updates , our Twitter feed, and notices on our website. Additionally, the construction map on the Shift website will provide basic project information so you can know what is being planned and built in your community. Shift is also a one-stop resource for alternative transportation solutions that are available to commuters and residents within the area.

6. Does the Shift program have control over new project design, project location, or when projects start and end construction?

The Shift program does not control permitting, design or approval for the construction projects in this area. However, we would be happy to answer any questions you may have to the best of our ability or connect you to the appropriate agency for more information. To submit your questions, contact the Shift team by email at info@shiftsandiego.com

7. Should I contact Shift with complaints about construction activity?

Yes. As the aggregator for construction information in this region, the Shift team would be happy to share your concerns with the construction teams, and seek answers or solutions when available.

8. Can I reach a real person with concerns and questions?

Yes, the Shift hotline number 866- SHIFT-SD (866-744-3873) will be monitored from 9 a.m. – 5 p.m. Monday through Friday by a member of the Shift team. You will be prompted to leave a voicemail when first reaching the hotline, and a member of the Shift team will get back to you within 24 hours.

9. How quickly can I expect a response to my questions?

The Shift team strives to answer questions from the hotline, email and social media within 24 hours of receiving them. If your question requires additional research or input from the construction project teams, you will receive a confirmation that Shift has received your question and is looking into it further.

10. How often is construction information on the website updated?

Construction information is updated on a biweekly basis as Shift receives information from the local project teams. Real time updates regarding traffic impacts, road closures and construction activity will also be posted as they are available.

11. Can Shift make a presentation to my group or organization?

Yes, Shift is happy to make a presentation to your community organization. Please submit your request for a Shift presentation to info@shiftsandiego.com at least three weeks prior to the date of your meeting.

12. How is the Shift program funded?

As part of its commitment to community outreach and mitigating the impact of growth activity in this area, the Shift program is fully funded by the San Diego Association of Governments for its first year.

13. Will Shift be conducting community outreach on behalf of other SANDAG projects like the Mid-Coast Trolley?

The Shift team will work in collaboration with the Mid-Coast Trolley and other project-specific outreach teams to disseminate information and updates about their projects. These teams will continue their primary role of conducting outreach and noticing for their specific projects.
For more information about the Mid-Coast Trolley specifically visit: Keepsandiegomoving.com/Midcoast/midcoast-intro.aspx